Let's Talk

💌 We're Here to Help

At POLLY VELOUR, we believe great style should come with a great shopping experience. Whether you have a question about an order, need help choosing the right size, or want to learn more about our latest styles, we're always happy to hear from you.

How Can We Assist You?

🛍️ Order Support

Need an update on your order or have a question about your purchase? Include your order number in your message so our team can assist you more efficiently.

👗 Product & Sizing Advice

Not sure which size or style is right for you? We're happy to help you find pieces that suit your fit and personal style.

🚚 Shipping & Delivery

For questions about shipping fees, tracking information, or delivery updates, please get in touch with our team.

↩️ Returns & Refunds

Need help with a return or refund? Please contact us before sending any items back so we can provide the correct instructions.

Get in Touch

Email: hello@pollyvelour.com

Our Customer Support Team aims to respond within 24–48 business hours. For faster assistance, please include your order number and a brief description of your inquiry when applicable.

📍 Business Address

POLLY VELOUR

1511 Verdoucq Dr
Holly Springs, NC 27540
United States

Business Correspondence Only – Not a Return Address

Please contact Customer Support before returning any merchandise to receive the correct return instructions and return address.

Your Style Journey Matters

Every message is an opportunity for us to serve you better. Thank you for choosing POLLY VELOUR and letting us be part of your wardrobe. We look forward to helping you find styles that make every moment feel a little more special.

POLLY VELOUR — Effortless Style, Beautifully You.